Terms and Conditions

PRINT TO ORDER - all fabrics are printed to order and are non returnable unless flawed.

TURNAROUND TIMES

-- The turnaround time depends on the fabric base. The turnaround for each base is listed in the product description.

-- Although we always make the best efford to send out orders as soon as possible, on occasions there may be delays outwith our control.

-- The turnaround does not include the shipping time.

PRODUCTS

-- All fabrics are priced and sold by half metre (unless stated otherwise in product title and description) but we always send multiple quantities in continuous lengths.

-- All fabrics are cut by hand and although we strive to cut as accurately as possible, there may be discrepancies of 0.5-1cm.

-- Although we put a great effort to display the colours accurately, the actual colours of fabric may differ from the photo due to the photography limitations and varying screen settings.

-- Although we strive to describe the fabrics as best as we can and advise about suitability for particular projects, we cannot accept any responsibility for fabrics which do not match up to the customer’s expectations.

ORDERS

-- Please make sure you provide correct email and shipping details.

-- If there is a problem with your order we will send you an email and await your reply. Please note that the shipping label and tracking may be generated in advance.

-- We reserve the right to not combine or add to orders at busy times such as during a large sale.

SHIPPING

Mainland UK

We ship all parcels to mainland UK by DPD and Royal Mail

The cost of shipping depends on the total weight of order:

Royal Mail 48 - usually 2 working days (excludes Sundays) but please allow extra time during busy periods.

- up to 350g - £2.70

- up to 2kg - £3.80

DPD Next Day - next working day (excludes Saturday and Sunday)

- up to 5kg - £6.5

- 5kg - 30kg - £8.50

You will receive shipping confirmation and tracking number to the email you provided during checkout.

INTERNATIONAL SHIPPING

                                                                        

EU CUSTOMERS

Sadly we had to suspend shipping to EU countries. This decision is caused by high level of problems with custom clearance, lost parcels and duties and tax on import.

                                                                        

 WORLDWIDE SHIPPING

1) We ship from UK worldwide via DPD which often uses 3rd party shipping companies to deliver locally.

2) You will receive email notification with tracking number

3) The customer is responsible for ANY duty, custom charges and tax due on importing goods to your country.

4) You will receive email with link to pay any duty and taxes due on import.

5) The custom charges and tax is usually collected by local delivery company and these need to be paid before the parcel is delivered

6) Failure to pay custom and tax charges will result in parcel being returned to us at your cost. In those cases we can only refund the value of the goods minus the cost of return shipping.

RETURNS AND REFUNDS

-- We do not accept returns as the fabrics are printed to order, unless the fabric is flawed.

FLAWED FABRICS

Please inspect your products upon arrival as we cannot process any claims of flawed fabric one the fabric has been used in any way.

-- If you received flawed fabric please send us an email to hello@magicalfabrics.co.uk including photo of the flaw

-- We strive to thoroughly check all the fabrics before cutting but on occasions small flaws can be missed.

-- If your fabrics arrived flawed please get in touch with us within 30 days from receiving your order and we will do our best to rectify the problem by offering refund or exchange.

-- After 30 days passed we cannot accept returns regardless of flaw.

-- In case you need to return the flawed fabrics to us we will cover return postage cost.